We endeavour at all times to offer our clients a traditional, friendly service with personal attention to detail. In terms of delivery we like to try to be as flexible as possible. We offer a tailored delivery service to all our clients, scheduled to meet all their needs from top-up quantities to the delivery of full pallet loads.
Standard deliveries are typically 2-3 days from order, but can be quicker subject to request. Normal delivery window is between 08:00 and 17:30 Monday to Friday. Please contact us for deliveries outside the standard conditions or for any special requirements.
Free standard delivery for most of mainland England and Wales.
Lead times quoted may extend as the result of unforeseen delays generally not within our control. For this reason, please ensure that you arrange your delivery in advance of your actual requirements.
Goods must be checked on arrival and paperwork signed unless prior agreement has been made to drop the pallet at a predefined delivery point and left at the customer's own risk.
Bagged pellets and bulk bags are delivered on standard 1.0m x 1.2m pallets.
Pallet heights vary and are approximate as below:
Full pallet (65x15kg bags): 1.6m
3/4 pallet (50x15kg bags): 1.3m
Half pallet (35x15kg bags): 1.0m
Normal vehicles used are industry standard 17t/18t rigid axle vehicles with tail lift and hand pallet truck on-board. For restricted access areas, we can deliver using a 7.5t lorry or smaller if necessary, however a small surcharge may apply.
Ideally a forklift is th easiest method for unloading, however these are not always readily available.
Tail lift off-load
Ideally, the delivery vehicle should be able to get close to the desired drop-off point. The ground should be firm and level, so no grass or gravel. Pallets will typically be off-loaded from the delivery vehicle by the driver using the tail-lift and hand pallet truck. Hand pallet trucks are designed to move over level concreted surfaces, which means that some delivery sites may not be suitable for this method and may necessitate in depositing the load at the nearest possible point and/or manually off-loading. It is sometimes possible to overcome gravel drives, for example, by placing a strong board on the ground to actually get the pallet from the tail lift.
Please note that 1 ton pallets are heavy units to be off-loaded via a tail-lift unit and each delivery point presents different challenges. It is advisable to have some labour on-hand to assist with the off-loading. In some instances it may be necessary to hand off-load some of the bags in order to lighten the load.
Delivery drivers are not obliged to move the pallet beyond the rear of the vehicle but will be helpful where conditions allow. Drivers are also not obliged to unpack the pallet nor will they bring the goods inside for you. The driver will have a hand pallet truck and will wheel the pallet up to your desired storage point if it is a reasonable distance and if the surface allows. If you have a gravel driveway or similar rough surfaced drive that the pallet cannot be wheeled across, then let us know and we can arrange for a smaller vehicle to deliver right up to your storage point (there may be a surcharge for this). 1 ton bulk bags are not suitable for hand off-load.
If there is nobody available to receive a delivery
We will do our best to place pallets as close to the desired drop off point as per pre-agreed instructions and provided the ground is firm, even and not on a slope.
Please ensure access to the delivery point is suitable. If you have restricted access, please tell us so that we can ascertain which size of vehicle will be able to deliver to you. If there are other restrictions like very low overhanging trees or a gravel driveway, please let us know beforehand so we can advise the delivery company. In the event a delivery is not possible due to poor access, gravel drive or other, delivery will have to be made at kerbside at the nearest possible safe point.
We ask you to consider the following:
- wide enough access - to accept large delivery lorries (minimum 2.8m)
- no obstacles - free of obstacles that could obstruct delivery (e.g. low hanging tree branches)
- no Inclines - the delivery area should be flat, rather than a steep slope.
- hard & level surface - hand pallet trucks only operate on hard flat surfaces, not loose ground such as grass or gravel
- turning space - ample room to manoeuvre and position the lorry
- assistance - pallets may be off-loaded from delivery vehicles by customerís own labour if necessary and the driver is not required to help break-down pallets, so it is important to ensure that suitable labour is available
Please check your delivery carefully to ensure that nothing has been damaged during transit. When you sign for receipt of the delivery, please be aware that you are signing to say that the products have arrived in good condition. If there is damage then make sure you sign for the delivery as damaged; you will then need to let us know within three working days. As almost everyone has a phone with a camera these days, take a quick photograph of the damage and attach it to an email so we can contact our haulier. As you can imagine, a pallet that has been picked up and moved a number of times would expect to incur a little bit of scraping to some of the packaging, so we would not expect to be contacted unless the pallet has incurred significant damage.
Please note that a re-delivery charge of £30 per pallet may be chargeable for every attempt if there is no one able to receive the delivery or the delivery is unable to be left safely! It is your responsibility to ensure the delivery point is suitable. Please contact us if you are not sure.